Denpark Tech Co.,Ltd.
1. Introduction
Denpark Technology ("we") understands the importance of privacy to you. This Privacy Policy aims to clearly and transparently explain how we collect, use, store, share, and protect your personal information when you visit our website www.denpark3d.com or use our products and services, and to inform you of your rights. We solemnly commit to adopting corresponding security protection measures in accordance with industry-standard security practices to protect your personal information.
Please read and understand this Privacy Policy before using our products or services. Your commencement of use of our website or services constitutes your acceptance of this Policy. If you have any questions, please feel free to contact us.
2. Information We Collect
We collect information to provide you with an excellent service experience, primarily including:
Information You Provide Directly:
Contact and Inquiries: When you fill out forms on our website such as "Contact Us," request a demo unit, or seek pre-sales consultation, we collect your name, company name, email address, phone number, inquiry content, and other information you choose to provide.
Technical Support: When you submit an after-sales or technical support request, we may collect your device model, software version, problem description, and log files or screenshots necessary for diagnosing the issue.
Information We Collect Automatically:
Technical Information: When you visit our website, we automatically collect your IP address, browser type and version, operating system, device information, and approximate geographical location.
Usage Data: Through Cookies and similar technologies, we collect information about your interaction with the website, such as pages visited, links clicked, visit times, and duration of stay.
3. How We Use Your Information
We use your information only for the following explicit purposes:
Contract Fulfillment: To respond to your inquiries, process your demo unit requests, provide the product demonstrations you request, and offer technical support and after-sales service.
Legitimate Interests: To conduct data analysis to improve our products, services, and website user experience; for internal operations and network security, and to prevent fraud and misuse.
Marketing Communication (Based on Consent or Legitimate Interests): If you consent or where permitted by law, to send you information about our products, services, technical updates, and events. You can unsubscribe via the link in each marketing email or by contacting us directly to opt-out.
Compliance: To comply with applicable laws, regulations, and government requirements.
4. How We Share and Disclose Your Information
We will never sell your personal information. We only share your information under the following strictly limited circumstances:
Internal Sharing: Your information is shared internally among teams with a "need to know" (e.g., sales, technical, customer service) to collaboratively provide services to you.
Third-Party Service Providers: We work with third parties bound by contracts (e.g., cloud service providers, data analytics partners, customer relationship management platforms) who provide services to us and may process data only for the purpose of providing those services to us.
Legal Requirements: To comply with applicable laws, regulations, legal proceedings, or mandatory requirements of government authorities.
Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction. We will require the new entity holding your information to continue to be bound by this Policy.
We will not publicly disclose your personal information without your separate consent.
5. Cookies and Similar Technologies
Our website uses Cookies to distinguish you from other users, which helps provide a better experience while you browse.
Types and Purposes:
Essential Cookies: Crucial for the basic functions of the website and cannot be disabled.
Analytical/Performance Cookies: Help us understand how visitors interact with the website to improve how it works.
Your Choices: You can manage or delete all Cookies through your browser settings. However, please note that disabling Cookies may affect the full functionality of the website.
6. Security, data storage and retention
safe
We are committed to safeguarding your information security. We have implemented protective measures to ensure the privacy and security of the information we hold about you. For example, we enforce specific organizational and technical security controls designed to prevent unauthorized use, access, and disclosure of your information, including but not limited to access controls, user authentication, encryption, firewalls, data isolation, and physical security measures. However, please note that all information exchange over the internet carries inherent risks. We also recommend taking additional steps to enhance the security of your personal information, such as choosing strong passwords and keeping them confidential. Failure to ensure password security and confidentiality may result in unauthorized access, use, or disclosure of your personal information. If you believe your password on our website has been compromised, please notify us immediately.
data storage
We have taken additional measures to securely store and isolate your information. User information is stored based on the user's geographical location. Our servers are located in Singapore.
continue to have
We will retain your personal information for appropriate periods as stipulated in this Privacy Policy and applicable laws and regulations. Retention is strictly for the purposes of providing services to you and fulfilling our legal and contractual obligations. Upon the expiration of the retention period, we shall continue to protect your personal information and will delete it in accordance with the provisions of this Privacy Policy, unless continued retention is required by applicable law.If legally required to retain your information, we will continue to protect it and delete it after the expiration of such legally mandated retention periods. The legal retention periods may range from seven (7) to ten (10) years, depending on the jurisdiction governing our products/services and the type of information involved. We may occasionally use fully de-identified or anonymized information ("de-identified information") in compliance with applicable laws. De-identified information is not subject to the retention requirements outlined in this Privacy Policy. However, during the retention period of de-identified information, we will maintain safeguards and procedures to prevent re-identification of individuals and inadvertent disclosure of such information.
7. International access to and transfer of information
Although the information we collect about you is maintained and stored at the locations specified above, our global operations may require us to provide support for the services we offer. As a result, your personal information may be transferred to individuals in other countries or accessed and processed by entities in those jurisdictions, where data protection laws may be less stringent than those in your country of residence. If we must transfer your personal information to such jurisdictions, we will comply with applicable data protection laws. We will implement appropriate safeguards, including contractual obligations, to protect your personal information and the rights you have regarding it.
Customers in the United Kingdom (UK) or the European Economic Area (EEA) should please note that the personal information we collect from you may be transferred, stored, and/or processed outside of the UK and EEA, including in countries such as China and the United States.
For such transfers, we will endeavour to ensure that:
Appropriate safeguards are in place, such as Binding Corporate Rules or Standard Contractual Clauses between us and the recipient. You may contact us using the details provided in Article 13to request a copy of these safeguards; or
An adequacy decision has been made by the UK, confirming that the data protection regime in the relevant country or territory is capable of ensuring an adequate level of protection for personal information; or
One of the derogations for specific situations under Article 49(1) of the UK GDPR (or equivalent provisions under applicable UK data protection law) applies to the transfer, storage, or processing.
If you require further information on the measures we take to protect your personal information, or if you wish to receive a copy of the safeguards we have implemented, please contact us at @denpark3d.com..
8. Marketing
We may occasionally use your personal information to provide you with information about products and services we believe you might like, as well as information about products and services from our partner companies. We will only send such marketing information with your consent. If you have previously agreed to receive marketing information, you can contact us later by clicking the "Unsubscribe" link in the marketing email sent to you to cancel your subscription.
9. Your Rights
In accordance with applicable laws, you have the following rights regarding your personal information:
Right to Withdraw Consent for Cross-Border Transfer: You have the right to withdraw your consent previously given for the cross-border transfer of your personal information. After withdrawal, we will no longer continue the cross-border transfer of your personal information, but this will not affect the lawfulness of processing activities conducted based on your authorization before the withdrawal.
Access and Correction: You have the right to access the personal information we hold about you and request correction of any inaccuracies.
Deletion: Under certain circumstances, you have the right to request that we delete your personal information.
Restriction of Processing: You have the right to request that we suspend the processing of your personal information.
Data Portability: You have the right to receive the personal information you provided to us in a structured, machine-readable format.
Withdrawal of Consent: If we process data based on your consent, you have the right to withdraw that consent at any time.
You may exercise your rights by contacting us using the details provided below. We will respond to your request within the timeframe required by law.
10. Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
11. Children's Privacy
Our website and services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such information, we will take steps to delete it promptly.
12. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated version and the "Last Updated" date. We encourage you to review this policy regularly to stay informed.
13. Update, accept, and contact information
Update. We may modify or revise this Privacy Policy at any time without prior notice. All updates will be posted on this page. You should check this Privacy Policy regularly to ensure you have the latest information. By continuing to use this website, you acknowledge that you have read and understood the terms of this Privacy Policy and any related updates.
If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Manager at info@denpark3d.com.
This privacy policy was last updated on November 3, 2025.